Survey of Clients Receiving Mental Health Services
Each year the South Dakota Mental Health Division asks consumers to evaluate services. Research has shown consumer assessment of care is valid and surveys of consumers are recommended by accrediting agencies. They are also required by the federal Block Grant. Surveys demonstrate accountability to stakeholders. Data can be used to learn more about what works for whom in a continuous quality improvement process.
WICHE has supported surveys three separate surveys in South Dakota each year since 1999. One survey is sent to adult consumers (ages 18 and older) and a second is sent to youth (fourteen years of age or older). The last is sent to family and caregivers of children and youth who are receiving services. Each survey entails mailing a survey questionnaire to a random sample of consumers.
Annual reports are available on the South Dakota Department of Social Services/ Division of Community Behavioral Health website http://dhs.sd.gov/
SD Survey of Clients Receiving Alcohol Drug Abuse Services
In 2011 the Division of Behavioral Health conducted a pilot project asking adult substance abuse clients to evaluate services. Survey responses were used to generate indicators of access to services, quality of services, outcome as a result of using services, and satisfaction with services. These indicators demonstrate accountability to stakeholders, and can be used to improve services through continuous quality improvement activities.
The pilot project was designed to combine the results of this survey with a survey of adults with serious mental illness which is conducted annually. The combined project then 1) initiated a new set of performance indicators for substance abuse clients, and 2) allowed comparison with indicators for clients with serious mental illness.